Shipping and Delivery Policy

Last Updated: January 11, 2025

1. Shipping Information

1.1 Processing Time

Orders placed before 5:00 PM IST will be processed and shipped the same day
Orders placed after 5:00 PM IST will be processed and shipped the next business day
Business days are Monday through Saturday, excluding public holidays

1.2 Delivery Timeframe

Standard delivery time: 2-5 business days
Actual delivery time may vary based on your location
Delivery partners will be selected based on your shipping address

2. Digital Products

2.1 Ebook Delivery

Ebooks are delivered instantly after successful payment
Access details will be sent to your registered email address
No physical shipping is involved for digital products

3. Order Tracking

3.1 Physical Products

A tracking number will be provided via email once your order is shipped
You can track your order status using the provided tracking number
For tracking-related queries, contact support@tradingbuddy.shop

3.2 Digital Products

Delivery confirmation will be sent to your email
Check your spam/junk folder if you haven’t received the delivery email
Contact support if you face any issues accessing your digital product

4. Shipping Coverage

4.1 Domestic Shipping

We currently ship to all major cities and locations across India
Remote locations may require additional delivery time
Some areas might have restricted delivery services

5. Lost or Undelivered Orders

5.1 Physical Products

In case of lost packages, contact support@tradingbuddy.shop
Provide your order number and tracking details
We will coordinate with the shipping partner to locate your package

5.2 Digital Products

In case of delivery failure, check your spam folder
Contact support for immediate assistance
We will resend access details if needed

6. Shipping Restrictions

We do not ship to P.O. boxes
Orders with incorrect or incomplete addresses will be delayed
Address changes are not possible once the order is shipped

7. Contact Information

For any shipping-related queries, please contact us at:

TradingBuddy
FF/C-14 Umiya Residency
Kalol, Gujarat 382721
Email: support@tradingbuddy.shop

8. Changes to Policy

We reserve the right to modify this shipping policy at any time. Any changes will be effective immediately upon posting to our website.